At Swag Store USA, we value our customers and strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, we offer a hassle-free return policy to address your concerns. Please read the following guidelines carefully to facilitate a smooth return process:
Eligibility for Returns:
All returns must be requested within 7 days from the date of delivery. The product must be unused, in its original packaging, and in the same condition as received.
For health and safety reasons, we cannot accept returns of used smoking accessories or products. Perishable items, such as CBD edibles, are non-returnable.
To initiate a return, kindly contact our customer support team via email or phone to request a Return Authorization (RA) number. Include the RA number on the return package for faster processing. Ship the product back to our designated return address at your expense. We recommend using a trackable shipping method to ensure safe delivery. The refund process will commence after we receive and inspect the returned product.
Refund and Processing:
Upon receiving the returned item and verifying its condition, we will initiate a refund to the original payment method. Refunds will be processed within 7-10 business days from the date of receipt of the returned product. Shipping and handling charges are non-refundable unless the return is due to a mistake on our part.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. Provide relevant details and photographs of the damaged/defective item for prompt assistance.
Customers outside the USA are responsible for shipping costs, duties, and taxes for return shipments.
Our dedicated customer support team is available to address any questions or concerns you may have regarding the return process. Feel free to reach out to us via email or phone.
Please note that adherence to our return policy ensures a smooth and efficient process for both parties. At Swag Store USA, we are committed to providing you with high-quality products and exceptional customer service. Thank you for choosing Swag Store USA, and we look forward to serving you again in the future!